Question 1

How do I check in?

Accepted Answer

Skip the front desk. 48 hours before arrival, you will receive a digital guidebook with your self-check-in instructions. Check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in and late check-out are available upon request, subject to availability and the cleaning schedule.

Question 2

What is included in my suite?

Accepted Answer

Every suite includes high-speed fiber Wi-Fi, premium linens, and a starter kit of coffee, tea, and cooking basics. You also receive a curated digital guidebook with insider tips on the best Vancouver restaurants, hidden activities, and local secrets. Every property is professionally cleaned before your arrival.

Question 3

Why book directly with Vancouver Direct Rentals?

Accepted Answer

Booking directly means you avoid the 15% service fees charged by major platforms. Direct guests get the best rates guaranteed, we are always available for any inquiry, and returning guests receive even better rates.

Question 4

What if I need help during my stay?

Accepted Answer

You have a direct line to our local team, not an offshore call center. We are always available for any inquiry, whether it is a technical question or a local recommendation. We are just a text away.

Question 5

What is your cancellation policy?

Accepted Answer

We operate under a Strict Cancellation Policy with no refund within 30 days of the check-in date. We highly recommend guests purchase travel insurance for peace of mind.

Question 6

What is the digital guidebook?

Accepted Answer

The guidebook is a custom link sent directly to your phone. It contains everything you need, from home instructions and appliance manuals to personal insider tips for the best pizza, coffee, and hidden gems in Vancouver. A printed copy is also available at every property.

Question 7

Is there a minimum stay requirement?

Accepted Answer

We typically require a 3-night minimum stay. During peak summer or holiday seasons, this may increase to 4 or 7 nights depending on the listing.

Question 8

Do you offer luggage storage?

Accepted Answer

Because our homes are private residences, we generally cannot store luggage before check-in or after check-out. We recommend using Stasher or Radical Storage locations throughout Vancouver.

Question 9

Is the tap water safe to drink in Vancouver?

Accepted Answer

Yes. Vancouver has some of the cleanest, highest-quality tap water in the world, sourced directly from mountain reservoirs. There is no need to buy bottled water.

Question 10

Do you offer extra services?

Accepted Answer

On request, we can arrange mid-stay cleanings for longer stays, extra linens or towels, and local recommendations tailored to your interests such as hiking, dining, or family outings. Extra fees may apply.

Question 11

How secure are the properties?

Accepted Answer

All homes are located in safe, established residential neighborhoods. Each property features secure self-check-in systems with unique codes that are deactivated immediately after check-out. We comply with all City of Vancouver short-term rental regulations and every property is fully licensed and insured.

Question 12

How do you handle repairs or maintenance?

Accepted Answer

Because we are local and always available, we respond to maintenance issues promptly. We have a trusted team of local professionals to ensure any repairs are handled quickly and with minimal disruption to your stay.

Question 13

Is smoking permitted?

Accepted Answer

All properties are 100% smoke-free, including balconies and common areas.

Question 14

Are pets allowed?

Accepted Answer

To maintain the highest hypoallergenic standards for all guests, we do not allow pets in any of our properties.

Question 15

Are parties allowed?

Accepted Answer

We have a strict no-party policy to respect our neighbors and the quiet character of our communities. Quiet hours are observed from 10:00 PM to 8:00 AM.

Private 2BR/2BA Suite | Grouse Mountain & Capilano

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